Contact support
Stuck on something the docs don't cover? We're a small team and we read every email. Here's how to reach us and how to make sure we can help you fast.
The fastest path
Email support
[email protected] — usual reply within 1 business day.
Check the FAQ
The 20 most common questions, answered in one line each.
Talk to sales
Custom plans, agency partnerships, demos.
What to include in your email
The more of these we have, the faster we can help:
- Your account email (so we can find you).
- The page URL where the issue happened.
- What you expected to see.
- What actually happened.
- A screenshot if it's a UI issue (we love screenshots).
- The browser and OS you're on, if relevant.
Reporting a bug
Use the same email address. Tag the subject line with [BUG] and include the steps to reproduce. We triage bugs daily and fix critical ones same-day on shared hosting (no deploy pipeline overhead).
Feature requests
Email us with subject [FEATURE] and tell us:
- What you're trying to accomplish.
- What you'd like Scout to do.
- How often you'd use it.
We don't have a public roadmap yet, but we do publish a monthly changelog inside the app. Watch for the "Product updates" notification — it's how new features get announced.
Response times
| Plan | Target first response |
|---|---|
| Free / Starter | Within 1 business day |
| Growth | Within 1 business day, prioritised queue |
| Premium | Within 4 business hours, dedicated contact |
| Critical bugs (any plan) | Same-day triage |
Hours are 09:30–18:30 IST, Monday–Friday. We're closed on Indian public holidays — outside those hours we still read urgent issues and reply when we can.
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