Frequently asked questions

Scout queries ChatGPT, Gemini and Perplexity with your buyers' real questions on a regular schedule, analyses every answer for whether your brand was mentioned, recommended, where you ranked and how the AI felt about you, and rolls it all up into a single Visibility Score plus a guided playbook for moving the score up.

The core measurement is similar — anyone in this space tracks mention rate, sentiment, position. Scout's differentiator is the action layer: the Optimize Hub turns every visibility gap into a specific recommendation with a draft, a target URL, and a verify button. Most competitors stop at the dashboard.

ChatGPT (gpt-4o), Gemini (gemini-2.5-flash), and Perplexity (sonar). Internally we also use gpt-4o-mini for response analysis and claude-haiku-4-5 for the AI Audit Agent and LinkedIn generator. See Supported AI models.

Yes. The brand profile includes a language field. Currently supported: English, Hindi, Spanish, French, and German. The AI engines respond in the language you set, and the analysis pass is multilingual.

~30 seconds for 5 prompts (free plan), ~2 minutes for 75 (Starter), ~4–5 minutes for 350 (Premium).

Weekly is the sweet spot for most teams. Daily during launch weeks or active monitoring. Monthly is enough for established brands in maintenance mode. Growth and Premium plans get an automatic daily cron.

Wait 15 minutes. Scout auto-expires any scan that runs longer than 15 minutes, freeing the queue. If it keeps happening, email support.

Yes — Reports can be exported as PDF, and a CSV export of raw scan data is on the roadmap. If you need it now, email support and we'll send a one-off CSV.

45 is roughly average for a brand that's been doing decent SEO but hasn't optimised for AI search yet. It's a starting point, not a verdict. Open the Optimize Hub and pick the highest-impact recommendation.

New prompts dilute the average. If you add 20 prompts you've never been mentioned for, the mention rate falls even though nothing changed in the AI engines. This is expected; it'll recover as Scout gathers more data and as you ship Optimize Hub fixes.

The honest answer: only by gaming the AI models themselves, which is very hard. Mentions, sentiment and recommendations come from real model output — you can't fake them inside Scout.

Yes — 15 days, no credit card required. You get 5 prompts and access to the full dashboard.

You can't — Scout enforces the cap. To add more prompts, upgrade your plan. Existing prompts always continue to scan; you just can't add new ones above the cap.

Yes. Cancellations stop future billing immediately. You keep access until the end of your current billing cycle, then your account goes read-only for 30 days before deletion.

Yes — email [email protected] with the number of brands you'd like to track and we'll quote a custom plan.

On a MariaDB database hosted on Namecheap shared infrastructure, with daily backups retained for 30 days. See Data privacy & security for the full breakdown.

No. We send your prompts to OpenAI, Google and Perplexity to run scans, but we don't use them to train any model — neither ours nor theirs (we use API endpoints with training opt-out enabled wherever the provider offers it).

Yes, completely. Email [email protected] from the account address and we'll delete everything within 7 days.